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On Peanut Butter: Potbelly’s “Big Jack’s PB + J”: Menu-Worthy? I decide.

On Peanut Butter: Potbelly’s “Big Jack’s PB + J”: Menu-Worthy? I decide.

October 10, 2008 by Teddy Send to a Friend Send to a Friend

After last week’s stellar column kick off, Teddy returns with the first (of many) peanut butter tasting and testing series. Enjoy.-ed

Over the weekend I had Potbelly’s PB+J, which I’d been meaning to try for a while. It had caught my eye every time I’ve been in a Potbelly, obviously, but I always put off it ordering it for one reason or another. So the emotional stakes were pretty high for this sandwich.

I was both skeptical and intrigued. Skeptical because I am not a fan of Potbelly. Quite the opposite in fact. The Potbelly phenomenon – by which I mean the ludicrous lines that form outside its downtown locations during workday lunch hours – is a lesson in the devious power of marketing if ever there was one. Because Potbelly is nothing more than Subway re-packaged, but people seem to think it (Potbelly) is distinctly better. It’s not. It’s the same meager, perspiring slices of meat, standard array of vegetables, cheese, and condiments, all arranged cylindrically into a hogie-ish roll. In short, a sandwich at its most generic.

But Potbelly manages to project a certain gourmet aura, and it does so in a way that has nothing to do with sandwich quality and therefore pisses me off. Think of the differences between the Potbelly and the Subway experiences. It all boils down to little ambient cues. The interior is inevitably awash with nature tones. The menu font has that ‘ole county store look. It exudes a vague superiority to something. It is Potbelly “sandwich works,” mind you, as if that transcendent turkey sub sprung from the womb of a brilliant sandwich artist, not the bored wage-earner taking your order. Basically, you’re supposed to think you’re in Vermont.

Subway puts up no such front. It is content to be the McDonald’s or the 711 of the sandwich game. (I think it all started with Jared. Subway obviously saw the vast profit potential in selling ostensibly healthy fast food to the mass market of would-be Jareds out there, and altered its corporate strategy accordingly.) In the meantime, Potbelly has stepped in and started to sell the ex-Subway yuppie the same sandwich wrapped up in some clever marketing.

Except Subway never sold a PB+J. Potbelly does, and that’s why, despite my general aversion to the place (which hopefully the above paragraphs made somewhat clear), I strolled into the Columbia Heights location the other day, having finally decided to give Big Jack’s PB + J a whirl.

Now I said before that I was both skeptical of and intrigued by this sandwich. I was intrigued, not only because I love peanut butter and was about to eat some, but also because putting a PB+J sandwich on a menu takes some balls. You’re dealing with a pretty simple formula: bread; PB; J. Anyone can do it at home, so why would you leave your house, hike up 14th St, and pay $4.19 (reasonable)? Therein lies the intrigue. If it’s on a menu, one thinks, there must be something special, some unforeseen value-added to render the humble PB+J restaurant-worthy. It’s a sign of confidence in one’s PB+J. At least that’s the way I see it. My thinking here is similar to the reverse psychology that immediately attracts me to the grossest-sounding thing on a menu: if it sounds awful but is on the menu anyway, they must know something I don’t, right? So if beer, tomato juice and bitters actually don’t taste awful together, than they must taste surprisingly really good, you follow?

So I’ve given Big Jack the benefit of the doubt, and it’s come time to eat…

Upon first bite, I’m a little underwhelmed; not quite disappointed, but I’m not jumping for joy either. Potbelly’s wheat roll is a nice piece of bread: it’s pleasantly crispy with strong grainy character. This is part of the problem, I’m thinking. The bread is just dominating the PB and jelly right now. They’re barely registering through all the wheat. A few quick repairs can solve this however. One obvious option would be to supplement the sandwich with my own supplies. But wouldn’t that defeat the entire purpose of this exercise, which is to see whether Big Jackh knows his way around a pantry? It would, plus I only have strawberry jelly on hand; Big Jack uses grape.

So instead I decide to perform minor surgery, separating the sandwich into two open-face slices. This turns out to be a smart move. Without the top slice running interference, I’m getting a direct hit of the good stuff, girded with an edifying crunch.

I stick the second half of my sandwich in the toaster oven. (They actually offered this option on site, but since I was taking it to go I declined) This turns out to be a smarter move. When I’m dealing with standard bread slices, I go back and forth on the question of to toast or not to toast. But with Potbelly’s PB + J, you definitely want it hot.

The toaster oven condenses the wheat roll into almost a panini affair, so too much bread volume is not an issue here. The heat allows some absorption of grape jelly but without any of the sogginess that usually ensues. The overall effect is to compress the sandwich, bringing bread, peanut butter, and jelly into more perfect union but maintaining the textural integrity of the original. The result is an intense, crispy, and flavorful bite of PB + J.

So in the end, my curiosity was rewarded. If you find yourself similarly intrigued, and happen to pass by a Potbelly during some indecisive lunch hour, not really psyched about another turkey sub or rolling the dice with sketchy Chinese, I recommend Big Jack’s PB + J.

Just make sure that you either a) ask them for an extra smattering of peanut butter and jelly (I didn’t think quickly enough at the time) or b) get it heated up.

Finally, I want to thank everyone who offered suggestions for various peanut butter products and recipes. I hope to pursue many of them in the future.

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Michael Says:

You paid over $4 for a PB&J?

You, sir, just got F’d in the A.

October 10, 2008 at 12:49 pm
John Foster Says:

No mystery as to the insertion of the PB+J on the menu - same as Corner Bakery or any other semi-fast food place targeted at a certain demographic - well off thirtysomethings with kids. You won’t find kid-friendly fare that isn’t in “to go” mode at Subway because they do the bulk of their business at lunch and are modeled to do so (major philosophical shift years before Jared but it is funny to hear so much discourse on the interiors etc… as Subway originally covered their stores as if it was a little slice of NYC.) Potbelly is built to do business for two meals a day (not as successful in some downtown locales but the lunch rush makes up for it) and kill on the weekends. They invite you to sit down and include time-killers like shakes and PB+J as well as toasting (if offered - always take it) and that terrible acoustic cover playing going on in the corner. They are in a completely different business than Subway and stockholders do not measure them against one another.

It’s all mostly crap regardless but I just like to see apples stacked against apples. If anyone looks into it - Subway borders on the criminal in their franchise set-up. Frightening.

October 10, 2008 at 1:21 pm
Sexy Fitsum Says:

my son, when you’re face deep in a hangover there’s no better friend than your neighborhood Potbelly’s.

October 10, 2008 at 1:48 pm
william alberque Says:

Fitsum, I hear you, but I still miss having a deli that knows how to put together a sandwich. There’s, what, Marchone’s in Wheaton, Litteri’s in the Farmer’s Market - anywhere else you can get an honest to god sub, grinder, hoagie, blimpe, dagwood, whatever-you-want-to-call-it? Oh, how I dream about Chickie’s in Philly…

October 10, 2008 at 3:49 pm
Sexy Fitsum Says:

Italian Store. I’d walk to Arlington from my place in dupont for some Italian Store.

October 10, 2008 at 4:03 pm
Cale Says:

Teddy - I think one important aspect of Pot Bellys appeal that you are overlooking is the delicious milkshakes and malts. Last I checked, Subway didn’t have those. Also Subway microwaves and Pot Bellys toasts.

One thing that has always pissed me off about Pot Bellys though is they have the milkshakes, and they have the peanut butter, but they don’t offer a peanut butter shake. Which is the best kind of shake ever.

Anyway - great article - have you had the Fluffernutter Panini yet at Rock and Roll Hotel?

October 10, 2008 at 4:45 pm
Andy Says:

I’ve long thought about the mediocrity that is Potbelly’s. I’ve been there a couple of times, and evey-single-time it is simply “bla”. I mean, no respectable restaurant or establishment should be able to serve a sandwich where the main ingredients are bread, tasteless mushrooms and cheese (and that’s 9 pieces of cheese too, folks). It sucks. The lettuce sucks, the onions have NO taste, the pickles have NO taste, the tomato has NO taste . You might as well have someone injecting calories straight into your bloodstream via a feeding tube or some other device. It’s that bad.

Besides the fact that the food is ultra-low quality and terrible, they hardly put anything on your sandwich. Ever wonder why they have such high counters? BECAUSE THEY DON’T WANT YOU TO WATCH THEM MAKE THIS SHITSANDWICH.

Don’t even get me started on the “pizza” sub or their bagels.

The only redeeming quality, if there is one, is that they have a barrel of whole pickles that are generally OK. If you have to go to Potbelly’s, I would advise simply getting a whole pickle…then getting the hell out.

October 10, 2008 at 4:57 pm
Andy Says:

Furthermore, as a fellow PB&J enthusiast, the simple fact that you had to doctor your PB&J to make it edible says a lot. I mean, it’s pretty hard to mess up a PB&J…this is one food item ANYONE should be able to make - even Potbelly’s. And, only serving grape jelly!?! WTF. If you’re going to charge $4.79 for a PB&J you ought to at least have the option of a different jelly. I mean, shit.

October 10, 2008 at 5:04 pm
dan Says:

you can’t knock teddy for paying 4.79 for a PB&J. i mean guess what, all their other sandwiches aren’t exactly a value either … 4.79 for roast beef! oh my god!!

i vividly remember the day i tried a potbellys pb&j. it was 5 years ago. it was a friday during lent, and i wanted to see how on earth they could make a pb&j worth the 3.50 (at the time). but toasted, on their bread, it was pretty good although, i never bought it again. however, i am of the opinion ‘how can you spend $5 on a pb&j and not take their recommendation and toast it?’ that’s potbellys shitck, toasting shit. its like getting a meatball sub from subway with just the sauce

October 10, 2008 at 6:18 pm
eddie Says:

“bringing bread, peanut butter, and jelly into more perfect union but maintaining the textural integrity of the original”
that makes me want one.

i like ‘the wreck’ once every couple of months.

$4.19, andy (and dan), but still too much.
damn, you went off, andy. i mean, the place isn’t great by any stretch, but holy hot peppers, hate man, you are on fire over potbelly.

October 10, 2008 at 6:39 pm
Al Says:

Actually, Subway does do toasting now, albeit in a less-fancy oven.

I too remember the New York wallpaper in Subways of yore. Then I thought about it–is it possible they still have that? I can’t think of a specific difference between Subways of the ’90s and Subways today: same yellow benches, same curved glass over the ingredients. Is it possible that Subway today looks the same as it always did? Is their decorating stuck in the ’90s? Maybe that’s why it seems less appealing.

I could be wrong. I don’t study Subway interiors; this is just from memory. Just throwing that out there.

October 11, 2008 at 7:10 am
Michael Says:

Subway sucks. Best deli sandwiches? Shoppers Food Warehouse at Potomac Yards. Go there and get the Italian Hoagie or the Roast Beef. They’re about $5 each. Take home. Cut in half. Remove lettuce. Pack in sandwich bags. Take one half to work each day. Doctor it up with your choice of condiments/lettuce, etc. Four meals for $10. More meat per half sandwich than two foot-long Subway crapwiches.

October 11, 2008 at 9:01 am
Teddy Says:

Thanks for the responses everyone.

It was interesting to read the reactions to Potbelly. On the whole, I’d say they were negative, but there were a few interesting takes on the Potbelly experience and the Potbelly vs. Subway question. I’m not sure I totally buy John Foster’s idea of Potbelly as a kid-friendly, family eatery. It would explain PB+J on the menu and the ice cream counter, true, but their choice of locations does not strike me as ideal for pursuing the young family market. I would offer an alternative theory: that the “kid-friendly” feel of the place is really an outgrowth of the same overall marketing strategy that I was getting at in my post. Instead of wanting the thirty-something young parent to bring their kids to the restaurant, they really want the twenty-something not-quite-a-parent to feel like a kid when they see items like PB+J on the menu. Basically, they’re after the inner-child, not the actual child. I think it fits with the whole aw-shucks, let’s-just-head-down-to-the-‘ole-county-store conceit that they try to pull off. They are trying to evoke the innocence of childhood, for which peanut butter is in fact the ideal culinary trigger (as I argued in the first PB post), they just need to do a little better job of it (e.g. more peanut butter).

That could even explain the high counter-tops that Andy pointed out, which I hadn’t actually noticed. That would be downright creepy if so.

Finally, Cale does bring up an important point. Sure Potbelly has good shakes and malts, but milk shakes are pretty much always good. It is downright insane, however, for them to have PB on the premises (and in clear view, mind you) and then not offer some version of a peanut-butter shake. Which leads me to a future post: returning to Potbelly, ordering a PB + J shake, demanding satisfaction, and teaching those fools a lesson.

Also, Rock ‘n Roll Hotel’s Fluff ‘n Nutter Panini will definitely be the subject of a future post. Just need to find a show that would be a worthy companion to a Fluff n’ Nutter sandwich.

October 12, 2008 at 9:43 pm
John Foster Says:

Hey Teddy -

I wasn’t really presenting anything as a theory. Potbelly’s isn’t a public company (yet - although the current state of the stock market delays that with some certainty) but there is plenty of corporate information out there and I have an annual report. The average customer spends 30 minutes in Potbelly’s - think of the last time you spent 30 minutes as a twentysomething in Subway etc… The first footprints in DC were in the suburbs with only one downtown location - in family trafficked areas. Go to the ones in Maryland all built next to movie theaters for a clue. The money behind the DC expansion is from Howard Schultz’s (Starbucks) venture capital firm so nothing is accidental.

The interiors are based on the original antique store that sold sandwiches inside. If you think an antique store is targeted at twentsomethings who want to feel like a kid - I have a feeling you guys must have a pretty dull Saturday night planned - haha.

I can’t believe I am going on forever as I eat there once a year tops but I happen to have some info on hand.

If you want the anti-Potbelly business plan than you have Cosi where they want a lingering vibe inside (which they have figured out) in urban markets but they have yet to figure out how to make the food.

Hint on R+R - make sure it is a night when the kitchen will be open (big crowd and stuff going on upstairs.) Many a time have I gone in hoping for twin dogs or a fluffer nutter only to have a closed kitchen.

Looking forward to the blow by blow on the PB shake!

October 12, 2008 at 11:36 pm
Ironic Says:

Who cares about their sammiches?

They’ve got oatmeal chocolate chip cookies, man!

October 13, 2008 at 2:53 am